Frequently Asked Questions

If it’s available, the product is gonna be shipped within 2 days after payment is processed.
If the product is custom synthesis, it will be shipped within 2 to 8 weeks

Invoice will be received within 1 or 2 days

It will be received between 1 and 2 weeks.

All major credit/debit cards are accepted.

We typically respond within 1–2 business days, whether you're a new or existing client.

We follow a streamlined 3‑step process:

Quote Request – Submit your product inquiry.

Order Confirmation – Receive your quote and confirm details.

Purchase Order (PO) – Accepted only from clients with pre‑approved credit terms.

A 50% down payment is required at the time of order. The remaining balance must be paid prior to shipping.

How long will my order take to be delivered?

When will I receive the invoice for my order?

When do I receive my order?

What payment methods do you accept?

How quickly do you respond?

How does the ordering process work?

What are the payment terms for custom synthesis?

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